IT Support Specialist

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Amazon Full time

Amazon is seeking a highly skilled IT Support Specialist to join our team in the UK.

About the Role

This is an exciting opportunity for a motivated and hardworking individual to fill an IT Support Technician position. In this role, you will be responsible for providing technical support to internal teams by preparing hardware, imaging devices, and troubleshooting equipment such as PCs, mobile devices, thin clients, printers, and other end-user devices.

Key Responsibilities
  • Prepare, allocate, and maintain IT equipment throughout the Warehouse for both internal use and shipment to internal customers.
  • Effectively communicate with customers regarding status of repairs and ensure that customer questions are answered and they are satisfied with work completed.
  • Diagnose and troubleshoot hardware, imaging system, and network problems, identify escalation resources, test proposed fixes, and follow up to ensure problems have been resolved.
  • Follow all standard operating procedures (SOP) and policies through effective knowledge management.
  • Responsible for small projects within the Warehouse, working within a small team, coordinating activities, and supporting multiple concurrent goals.
BASIC QUALIFICATIONS
  • Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  • Experience with network troubleshooting and support.
PREFERRED QUALIFICATIONS
  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
  • Experience in a dynamic environment with a high degree of customer service.

The estimated salary for this role is £25,000 - £35,000 per annum.



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