Housing Sustainment Specialist

1 week ago


StokeOnTrent, United Kingdom Hiring People Full time
About the Role

We are seeking a dedicated and compassionate Housing Sustainment Worker to join our Housing Services Team at our Stoke on Trent Head Office. As a key member of our team, you will play a vital role in supporting our customers with a range of needs, including mental health, addictions, learning disabilities, recent homelessness, and debt.

Key Responsibilities
  • Customer Support: Provide guidance and support to customers to sustain their housing, focusing on identifying their specific needs, vulnerabilities, and life skills essential for independent living.
  • Access to Support: Assist customers in accessing support via specialist external partners, training, and volunteering opportunities.
  • Risk Identification: Identify risks and triggers to positive progression and empower customers to take steps towards independence.
  • Accommodation Options: Identify next steps accommodation options and assist customers in accessing them.
  • Trauma-Informed Approach: Provide a trauma-informed approach to customers' lived experiences.
  • Collaboration: Collaborate with key partners to ensure customers' housing needs are met.
Requirements
  • Qualifications: GCSE English and Maths grade C or above (grades 4-9 or equivalent).
  • Experience: Experience of dealing with the needs of our customer group, including those with Learning Disabilities, Entrenched Homelessness, Mental Health, Drug and Alcohol Dependencies, dual diagnosis.
  • Skills: Customer-focused, excellent planning and delivery, able to balance multiple priorities against critical deadlines.
What We Offer
  • Flexible Working: Flexible working with a regular office presence.
  • Annual Leave: 27 days annual leave in addition to public holidays.
  • Learning and Development: Excellent learning and development opportunities.

We are committed to promoting equality of opportunity and welcome applications from all sectors of the community, particularly from under-represented groups and people with lived experience. Brighter Futures is an equal opportunities employer.



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