Duty Care Manager

1 month ago


Lymington, Hampshire, United Kingdom McCarthy and Stone Full time
About the Role

We are seeking a highly skilled and compassionate Duty Care Manager to join our team at McCarthy Stone. As a key member of our community, you will be responsible for ensuring the safety and well-being of our residents, while also providing exceptional customer service and support.

Key Responsibilities
  • Manage the security and safety of our development, including coordinating with the Care and Support teams
  • Oversee the daily operations of the community, including facilitating activities and events that promote a sense of community and social connection among residents
  • Provide emergency support and assistance to residents during night shifts, while also ensuring their safety and well-being
  • Collaborate with the Care and Support teams to develop and implement programs and services that meet the needs of our residents
  • Ensure compliance with company policies and procedures, as well as relevant laws and regulations
Requirements
  • Experience working in a care or support environment, with a strong focus on customer service and resident satisfaction
  • Excellent communication and interpersonal skills, with the ability to work effectively with residents, staff, and external partners
  • Ability to work independently and as part of a team, with a strong sense of initiative and problem-solving skills
  • QCF Health and Social Care (Adults) Level 3 qualification or equivalent, with a commitment to ongoing professional development
  • Ability to work a varied schedule, including night shifts and weekends
What We Offer
  • A competitive salary and benefits package, including life assurance and company pension
  • Opportunities for professional development and growth, including management and leadership training
  • A supportive and collaborative work environment, with a focus on resident satisfaction and well-being
  • Access to Employee Assist Programme, including counsellors and legal advisors
  • Discounts on apartment purchases for employees and immediate family

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