Client Liaison
4 weeks ago
We are seeking a highly skilled and motivated Client Advisor to join our team at Burberry Limited. As a Client Advisor, you will be responsible for building and maintaining relationships with our clients, delivering a personalized and elevated experience with commercial success.
You will work closely with our store management to inspire our clients by conveying passion for the brand, fashion, and luxury products. Your expertise in client engagement and service will be essential in demonstrating a high level of knowledge in styling and selling.
Key Responsibilities- Meet and exceed individual and store sales and other commercial KPIs
- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
- Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client
- Be efficient in following-up and delivering after-sales services to our clients
- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required
- Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
- Foster team work and a positive work climate
- Build meaningful relationships with Clients
- Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow-up on sales or clients requests
- A proven track record in delivering sales and exceeding targets
- Previous experience in Clientelling
- A strong interest in fashion, art, and culture
- Strong product knowledge and good understanding of store retail operations
- Understanding of competitor products
- Experience in working as part of a team
- Fluent in local language; English proficiency is desirable
- Other language knowledge is desirable
- Demonstrates Confidence, Curiosity, Conviction, and Care
- Enjoys being part of a team
- Energetic, Pro-active, and self-motivated
- Detail-oriented and creative with a passion for selling
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
- Results-driven and commercial mindset
- Flexible, collaborative, and adaptable approach to work
- Individual sales performance and KPIs (Appointments, UPT, ATV & AUR)
- Service targets (Guest Experience, Net promoter score)
- New client acquisition (conversion and retention)
- Number of appointments held on a monthly basis
Burberry Limited is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
-
Client Liaison
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Burberry Limited Full timeAbout the RoleWe are seeking a highly skilled and motivated Client Advisor to join our team at Burberry Limited. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience, and driving commercial success.Key ResponsibilitiesMeet and exceed individual and store sales and other...
-
Client Liaison
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Burberry Limited Full timeAbout the RoleWe are seeking a highly skilled and motivated Client Advisor to join our team at Burberry Limited. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience, and driving commercial success.Key ResponsibilitiesMeet and exceed individual and store sales and other...
-
Customer Service Liaison
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Apex Resources Full timeApex Resources is seeking a Customer Liaison Officer to join their team. The successful candidate will be the first point of contact for clients, families, and other services involved in the project. Key responsibilities include: * Providing information, feedback, and resolving complaints in a timely and professional manner * Monitoring and coordinating...
-
Customer Service Liaison
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Apex Resources Full timeApex Resources is seeking a Customer Liaison Officer to join their team. The successful candidate will be the first point of contact for clients, families, and other services involved in the project. Key responsibilities include: * Providing information, feedback, and resolving complaints in a timely and professional manner * Monitoring and coordinating...
-
Customer Service Liaison
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Apex Resources Full timeApex Resources is seeking a Customer Liaison Officer to join their team. The successful candidate will be the first point of contact for clients, families, and other services involved in the project. Key responsibilities include monitoring, coordinating, and resolving client complaints. The ideal candidate will be a fluent English speaker. The role will...
-
Customer Service Liaison
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Apex Resources Full timeApex Resources is seeking a Customer Liaison Officer to join their team. The successful candidate will be the first point of contact for clients, families, and other services involved in the project. Key responsibilities include monitoring, coordinating, and resolving client complaints. The ideal candidate will be a fluent English speaker. The role will...
-
Customer Service Liaison
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Apex Resources Full timeApex Resources is seeking a Customer Liaison Officer to join their team. The successful candidate will be the first point of contact for clients, families, and other services involved in the project. Key responsibilities include monitoring, coordinating, and resolving client complaints. Fluency in English is essential for this role. The position requires a...
-
Customer Service Liaison
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Apex Resources Full timeApex Resources is seeking a Customer Liaison Officer to join their team. The successful candidate will be the first point of contact for clients, families, and other services involved in the project. Key responsibilities include monitoring, coordinating, and resolving client complaints. Fluency in English is essential for this role. The position requires a...
-
Client Liaison Specialist
3 hours ago
Edinburgh, Edinburgh, United Kingdom Sytner Group Full timeAbout the roleAs a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our clients and our workshop. You will inform and consult on vehicle servicing, keeping our clients up to date at every stage of their journey through the service department.You will liaise with technicians/workshop control about vehicle...
-
Project Liaison Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom A.C. Whyte & Co. Ltd Full timeThe ideal candidate for this role will be responsible for building and maintaining strong relationships with clients, construction teams, and residents. They will serve as the primary point of contact for residents and be responsible for managing data, ensuring GDPR compliance, and coordinating with construction teams to ensure the smooth execution of...
-
Project Liaison Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom A.C. Whyte & Co. Ltd Full timeJob DescriptionThe successful candidate for this role will be responsible for building and maintaining strong relationships with clients, construction management teams, subcontractors, and team members. They will serve as the primary contact for residents and be responsible for managing data, adhering to GDPR compliance, and coordinating with construction...
-
Project Liaison Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom A.C. Whyte & Co. Ltd Full timeJob DescriptionThe successful candidate for this role will be responsible for building and maintaining strong relationships with clients, construction management teams, subcontractors, and team members. They will serve as the primary contact for residents and be responsible for managing data, adhering to GDPR compliance, and coordinating with construction...
-
Senior Business Analyst
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Hawksworth Full time £80,000 - £100,000Job Title: Senior Business Analyst - Wealth Management ExpertJob Summary: We are seeking a highly skilled Senior Business Analyst to join our team at Hawksworth. As a Senior Business Analyst, you will be responsible for acting as a liaison between client stakeholders and staff during development projects.Key Responsibilities:* Act as a liaison between client...
-
Chief Accounting Officer
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Hutcheon Mearns Ltd Full timeLead the Development of Our Accounting Services DivisionHutcheon Mearns Ltd is seeking a highly driven and commercially savvy individual to lead the development of our Accounting Services division in Edinburgh. As Head of Accounting Services, you will play a key role in driving the strategic direction of the team and supporting the wider business rollout in...
-
Chief Accounting Officer
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Hutcheon Mearns Ltd Full timeLead the Development of Our Accounting Services DivisionHutcheon Mearns Ltd is seeking a highly driven and commercially savvy individual to lead the development of our Accounting Services division in Edinburgh. As Head of Accounting Services, you will play a key role in driving the strategic direction of the team and supporting the wider business rollout in...
-
Customer Service Liaison
2 weeks ago
Edinburgh, Edinburgh, United Kingdom cv-library.co - Jobboard Full timeJob SummaryWe are seeking a Senior Customer Operations Specialist to provide exceptional service to our clients. As a key member of our team, you will play a crucial role in resolving customer complaints and building rapport with customers.Key ResponsibilitiesProvide support in resolving customer complaints with empathy and in compliance with regulatory...
-
Facilities Management Specialist
5 days ago
Edinburgh, Edinburgh, United Kingdom Conrad Consulting Ltd Full timeWe are working with a leading facade contractor on a prestigious project and are seeking a skilled Facilities Management Specialist to join their team. You will be responsible for managing the day-to-day operations of the exterior cladding package, including personnel management, client liaison, and ensuring the successful delivery of the project.Key...
-
Senior Mechanical and Electrical Design Lead
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Ably Resources Full timeSenior Mechanical and Electrical Design EngineersWe are seeking a highly skilled Senior Mechanical and Electrical Design Engineer to join our team at Ably Resources in Edinburgh.The ideal candidate will have experience in building services, with a strong background in managing large-scale projects from concept to completion. They will be responsible for...
-
Senior Mechanical and Electrical Design Lead
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Ably Resources Full timeSenior Mechanical and Electrical Design EngineersWe are seeking a highly skilled Senior Mechanical and Electrical Design Engineer to join our team at Ably Resources in Edinburgh.The ideal candidate will have experience in building services, with a strong background in managing large-scale projects from concept to completion. They will be responsible for...
-
Senior Mechanical and Electrical Design Lead
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Ably Resources Full timeSenior Mechanical and Electrical Design EngineersWe are seeking a highly skilled Senior Mechanical and Electrical Design Engineer to join our team at Ably Resources in Edinburgh.About the Role:We are looking for a Senior Design Engineer with experience in building services, adept at managing large-scale projects from concept to completion. The ideal...