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Lead Customer Operations Manager
2 months ago
We are seeking a highly skilled and experienced Lead Customer Operations Manager to join our team at Royal Mail Group. As a key member of our leadership team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver exceptional customer service and drive business results.
Key Responsibilities- Lead and develop a team of Customer Operations Managers to achieve business objectives and deliver exceptional customer service.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Collaborate with cross-functional teams to drive business results and improve operational efficiency.
- Provide coaching, guidance, and support to team members to ensure they have the skills and knowledge needed to succeed.
- Monitor and analyze key performance indicators to identify areas for improvement and develop strategies to address them.
- Proven experience in a leadership role, preferably in a customer-facing or operations environment.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
- Ability to analyze complex data and develop strategies to drive business results.
- Strong problem-solving and decision-making skills, with the ability to work in a fast-paced environment.
We offer a competitive salary and benefits package, including a 10% on-target bonus, generous holiday allowance, flexible working, and a pension scheme. We also offer opportunities for career development and growth, as well as a positive and inclusive work environment.
We are committed to diversity and inclusion, and we welcome applications from candidates from all backgrounds. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
