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IT Infrastructure Engineer
2 months ago
DevFinders is seeking a highly motivated and skilled IT Infrastructure Engineer to join our growing team. This role offers a unique opportunity to work directly with clients, providing on-site technical support and implementing robust networking solutions.
As an IT Infrastructure Engineer, you will play a vital role in ensuring the seamless operation of client networks and systems. You will be responsible for managing incoming requests, resolving technical issues, and collaborating with cross-functional teams to deliver exceptional customer service.
Responsibilities:
- Serve as the primary point of contact for clients, providing on-site technical support and guidance.
- Manage and resolve incoming requests, incidents, and service desk tickets promptly and efficiently.
- Maintain clear communication with clients, providing timely updates on case status and adhering to agreed-upon Service Level Agreements (SLAs).
- Escalate high-priority issues to management, ensuring swift and effective resolution.
- Proactively monitor the integrity and performance of client networks and systems.
- Install, configure, maintain, and repair hardware and software components to ensure optimal functionality.
- Document technical processes and log work orders for accurate tracking and reporting.
Required Skills:
- Minimum 5 years of experience in a similar IT infrastructure role.
- Strong understanding of network infrastructure principles, including routers, switches, firewalls, VLANs, DHCP, DNS, and TCP/IP.
- Proficiency in Windows Server operating systems (2016, 2019, 2022) and Group Policy management.
- Experience with Azure administration and cloud services.
- Familiarity with various client operating systems (Windows 10, Windows 11, Mac).
- Excellent customer service, communication, and problem-solving skills.