Installation engineer

6 months ago

Aldershot, United Kingdom GBA5 EntServ UK Limited Full time

Job Description:

Location: Aldershot (office based)

UK Nationals

Candidate must be eligible for SC Security Clearance

The DXC (Ent Serv UK Limited), AMPA Programme is responsible for the continued delivery and future growth of the Advanced Mission Planning Aid (AMPA) and associated products. Used widely within the RAF and various foreign Air Forces, AMPA is built around a common software core, with tailoring and additional capability being implemented for specific aircraft types. 

AMPA is a fully networked system utilising customer IT infrastructure allowing instant information exchange between locations. Utilising a Linux operating system, it is hosted on COTS HP hardware. The current development environment is built around the Rational ClearCase configuration management tool.

The AMPA programme consists of several individual projects utilising a common development and delivery function and tool set to meet each specific set of customer requirements. In the case of the export customers this includes negotiating and demonstrating compliance to a pragmatic approach to aircraft industry standards. Individuals working within the AMPA programme may be associated with specific projects or assigned to support multiple different projects.

AMPA is a highly regarded and successful system. A significant factor in this is the support DXC provides to the end users in requirements capture, exercise support, training etc.

The applicant must be cleared to a minimum of SC and be a UK national with no caveats or dual nationality.

This role is 100% office based without the facility to work remotely.

About the role

Experienced Service Delivery Engineer required for a role supporting the AMPA Programme and specifically fulfilling contractual requirements. The role is required to support the installation elements for in-flight projects; both in the UK and Overseas locations. The Service Delivery Engineer performs activities to support the transition of systems into Operational use and provide ongoing support in their operation and maintenance. They also support internal teams in the deployment of representative environments for use verification and analysis activities.

Reports to: Systems Team Lead

Responsibilities

Planning and conduct of system installations and setting to work, for customers including permanent and deployed installations in both UK and Overseas locations. Planning and conduct of system installations and setting to work of internal test & development infrastructure and environments. Manage assigned Service Support Desk workload in accordance with procedures to meet customer SLAs. Coordinating responses to requests for support to achieve an agreed resolution with the customer. Monitor and provide reporting on Service Support Desk performance as defined in contractual documentation and on an ad-hoc basis. Liaise with 3rd party suppliers and support agencies regarding Service Support activities. To provide remote diagnostic and repair over secure networks. Responsible for system administration of remote diagnostic systems. Responsible for secure accounting of classified hardware/media items. Be able to produce work instructions / procedures / installation plans, which are easily understood by individuals with a wide range of technical abilities. Provide cover for the team lead in times of absence or increased workload: In representing Service Delivery needs at account review meetings. In estimating, scheduling, and reporting on Service Delivery activities. Attending 3rd party supplier meetings as required. Travel is required in this role (% approx. 30-40%) both in the UK and overseas.

Essential Skills / Experience

Several years’ experience with customer facing roles. Excellent communication skills, both written and verbal. Understanding physical hardware configuration and being able to build and modify COTS equipment to details specifications. Basic understanding of networking topologies and infrastructure to diagnose and plan installations based on customer provided networking.

Desirable Skills/Experience

Knowledge / Experience with Advanced Mission Planning Aid (AMPA).  Previous Support desk/Helpdesk experience. ITIL Foundation. Hardware experience and a good understanding of HP and non-HP COTS products to include: Workstations / Laptops / Servers / Printers Network Attached Storage devices. Uninterruptible Power Supply devices Basic understanding of Red Hat Linux and Linux Command line. Understanding of IBM Rational suite (ClearCase / ClearQuest).

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

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