Reception Supervisor

2 weeks ago


Central London, United Kingdom Imperial London Hotels Ltd Full time
Reception Supervisor Opportunity

We are seeking a highly skilled and experienced Reception Supervisor to join our team at Imperial London Hotels Ltd. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Manage front desk operations, including checking arrivals and departures, handling guest inquiries, and resolving issues in a timely and professional manner.
  • Supervise and train front office staff to ensure they meet high standards of customer service and operational efficiency.
  • Collaborate with the Front Office Manager to develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and maintain accurate records of guest interactions, including complaints and feedback.
  • Ensure compliance with company policies and procedures, including health and safety protocols.
Requirements:
  • Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
  • Strong leadership and problem-solving skills, with the ability to motivate and develop a team to reach their full potential.
  • A positive and proactive attitude, with a focus on delivering exceptional guest experiences.
  • Knowledge of Microsoft and reservation systems, including Opera and 3C.
What We Offer:
  • A competitive salary and benefits package, including holidays, meals on duty, and uniform.
  • Opportunities for career development and advancement within the company.
  • A supportive and collaborative team environment.
  • Access to training and development programs, including the Imperial London Hotels Academy.
  • A range of employee benefits, including discounts, interest-free loans, and shopping vouchers.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Reception Supervisor looking for a new challenge, please submit your application.


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