Technical Support Specialist

3 days ago


London, Greater London, United Kingdom Centre People Appointments Full time £32,000

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team in Central London. This role involves managing IoT / Network alerts, customer fault calls, and updating trouble ticket systems.

The successful candidate will have experience with MS Office, network infrastructure, security, servers, or virtualization. They will also possess strong communication skills and be able to work outside of normal working hours when required.

Salary: Up to £32K + £1,300 shift allowance + all transport costs covered (up to Zone 6)

About the Role:

This is an exciting opportunity for a skilled individual to work within our ICT Operations Division on a 24/365 maintenance rota. The ideal candidate will have a flexible approach and be able to travel throughout Europe as and when required.

Required Skills and Qualifications:

  • Knowledge and proficiency in MS Office Excel, Word, PowerPoint, and Visio
  • Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization
  • Fluent English language skills required (verbal and written)
  • Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries
  • Proven customer service and facing experience, at all customer levels
  • Flexible approach, able to work outside of normal working hours when requested
  • Strong time management/multi tasking & organisational skills
  • Good communication with customers, colleagues and related 3rd party vendors

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