Healthcare Coordination Specialist

2 weeks ago

Eastbourne, East Sussex, United Kingdom NHS Full time

We are seeking a highly organised and proactive individual to join our dynamic Urgent Community Response (UCR) Team as a Coordination Support Administrator. This vital role is key to the smooth and efficient delivery of urgent community care, enabling patients to receive timely interventions that prevent hospital admissions and support recovery at home.

Main Responsibilities
  • Act as a key point of contact for the UCR service, managing urgent referrals, coordinating communication between clinicians, patients, and external services.
  • Provide comprehensive administrative support, including diary management, scheduling patient visits, and maintaining accurate records of patient care.
  • Prioritise and coordinate rapid response team activity, ensuring urgent cases are actioned swiftly and efficiently.
  • Liaise with GPs, community services, and other healthcare professionals to ensure smooth communication and continuity of care.
  • Assist in the collection and reporting of data for service audits, performance monitoring, and quality improvement.
About the Role

This is a fantastic opportunity to be part of an innovative service that is making a real impact on patient care, improving outcomes, and reducing strain on acute hospital services.

We are proud to provide 'Outstanding' care and be a great place to work. Our extensive services are provided by 7000+ members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye, and Uckfield, over 100 community sites, and in people's own homes.

In 2020, the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'.

Requirements
  • Education to GCSE or equivalent with Grade C or above in English and Maths
  • NVQ3 in administration/RSA3 secretarial or equivalent experience
  • Diploma level Business/Administration/IT qualification or proven equivalent experience
  • Advanced IT qualification
Skills
  • Able to communicate professionally and effectively
  • Ability to work calmly and methodically under pressure
  • Ability to identify, coordinate, and organise health and social care support within required timescales
  • Knowledge of NHS procedures in particular those related to urgent response services
  • Medical terminology

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