Software Support Professional
1 day ago
As a highly skilled Helpdesk Engineer at RMC Education Limited, you will play a critical role in delivering exceptional customer service and technical support for our educational assessment products.
About the CompanyRMC Education Limited has been a pioneer in education technology since 1973, providing innovative solutions to over 10 million students globally. Our goal is to enrich learners' lives at all stages, from preschool to professional qualification.
You will be based in one of our three UK offices or work remotely, enjoying a flexible schedule and hybrid working options.
Key Responsibilities:
- Support multiple proprietary products via multichannel inbound routes
- Prioritize and resolve technical issues efficiently
Requirements:
- At least 2 years of experience in software support, preferably in a similar industry
- Excellent communication and problem-solving skills
- Knowledge of ServiceNow, Jira, and Anywhere 365 phone systems (an advantage)
Salary: £35,000 annually. Benefits include private medical healthcare, life assurance, and a Group Personal Pension Plan. Bonus opportunities are available for high performers.
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