Customer Experience Coordinator

3 weeks ago


Castleford, Wakefield, United Kingdom Symmetry Recruitment Full time
Job Description

We are seeking a Customer Experience Coordinator - Rentals to join our team. The successful candidate will be responsible for managing regional customers and workshops, ensuring smooth operations and seamless service delivery.

This is an exciting opportunity to work with a market leader in the industry, where you will have the chance to develop your skills and expertise in customer experience. As a key member of our team, you will play a critical role in meeting metrics and KPIs, and contribute to the company's continued growth and success.

The ideal candidate will have strong administration, planning, organization, and prioritization abilities, with excellent communication and customer service skills. Proficiency in Microsoft Word and Excel (SAP knowledge is advantageous) is essential for this role.

About the Role
  • Liaise directly with customers and sales teams to support new rental enquiries.
  • Coordinate with workshops and Asset Controllers to schedule workloads that meet customer expectations and business needs.
  • Collaborate with accounts teams to set up new customers and manage rental contracts, including maintenance and thorough examination processing.
  • Verify and file all order, contract, and PDI documentation appropriately.
  • Manage off-hires by terminating agreements, conducting field-based inspections, and ensuring timely truck collection.
Benefits and Compensation
  • A Monday-to-Friday working schedule.
  • Free on-site parking.
  • 25 days of holiday plus Bank Holidays.
  • A company pension scheme with a 6% employer contribution (minimum 4% employee contribution).
  • Access to a discount scheme with offers from leading UK brands.
  • A salary of up to £28,000 per annum + bonus.


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