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Sales Liaison Manager

1 month ago

London, Greater London, United Kingdom Royal Mail Group Full time

About the Role

We are seeking a highly skilled Sales Liaison Manager to join our team at Royal Mail Group. As a key member of our commercial team, you will be responsible for managing consumer and business customers, pricing communications, and supporting account migration to drive incremental revenue across both Royal Mail and Parcelforce.

Key Responsibilities

  • Manage the relationship between customer communications, marketing, and sales teams to support the delivery of incremental revenue for RMG.
  • Liaise with the Data team to support audience segmentation and targeting for customer comms activity, ensuring GDPR and legal compliance across all campaign channels.
  • Work with Sales Leadership Team and their teams to understand their requirements for communications, maximising sales engagement with product collateral in service proposition and pricing activity.
  • Manage the approval process to include key senior stakeholders such as Brand, Legal, PR, etc.
  • Briefing of senior stakeholders including Sales, Product, and marketing Directors, customer service leadership teams, marketing leadership teams, sales, and operations on marketing activities.

About You

We are looking for a highly motivated and experienced individual with a strong background in sales, customer engagement, and commercial relationship management. You will have excellent communication and interpersonal skills, with the ability to work effectively with senior stakeholders across the business.

Requirements

  • Proven experience in the development and management of successful integrated sales & customer campaigns working across all various channels.
  • Ability to manage a number of various stakeholders simultaneously to deliver to deadlines.
  • Experience of complex stakeholder management, including at Senior level (e.g., Sales and Product and Customer Experience staff).

What We Offer

We offer a competitive salary, annual bonus potential, 25 days annual leave plus bank holidays rising with service, and a company pension scheme with highly competitive contribution rates. We are also proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment.