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Customer Service Coordinator

2 months ago

Whitchurch Bath and North East Somerset, United Kingdom SPX Full time
Customer Service Representative

We are seeking a dedicated and detail-oriented individual to join our Customer Service team in Bristol, working on a hybrid basis from our offices in Hengrove.

In this role, you will play a crucial part in ensuring smooth customer service and repair operations. As one of the primary contacts for repair and service customers, your ability to handle orders, quotations, and customer inquiries will be key to maintaining Radiodetection's excellent reputation for customer satisfaction.

Key Responsibilities:
  • Handling customer enquiries, booking service/repair orders, and raising quotations.
  • Assisting with collections, managing customer complaints, and providing support to external sales teams.
  • Coordinating with the Service department and other internal teams to ensure seamless communication.
  • Ensuring orders and quotations are processed accurately and efficiently.
Order Processing and Documentation:
  • Reviewing customer purchase orders, maintaining accurate customer records in the database.
  • Liaising with internal departments to resolve issues or delays in service.
  • Handling requests for expedited orders and following up on outstanding items.
Continuous Improvement:
  • Identifying process improvements to enhance customer satisfaction.
  • Providing feedback to refine customer service practices and staying updated on product knowledge.

This is a great opportunity to contribute to a team where your skills and experience will be valued, and you'll have a direct impact on customer service quality and operational efficiency. If you're passionate about customer service and ready for a new challenge, we'd love to hear from you.