Senior IT Solutions Leader
24 hours ago
About Us
">The Department of Work & Pensions - Digital is the UK's largest government department, responsible for helping people into work and making payments worth over £195 billion a year to support vulnerable members of society.
Your Role
">As a Senior IT Service Manager, you will ensure we deliver IT services and support that achieve value and quality. You will define and maintain mechanisms to meet performance targets and work with finance teams to manage budgets.
Key Responsibilities
">- ">
- Leading a team of six in delivering IT services and support">
- Shaping and implementing the people and service strategy for support services">
- Driving engagement, availability, performance, and process maturity">
- Coordinating analysis and resolution of complex issues arising">
- Creating, strengthening, and owning stakeholder/business relationships">
- Managing cost attribution for services consumed by internal and external stakeholders">
Requirements
">We are looking for someone with experience in leading IT Service Management teams to deliver multi-channel IT support. You should have strong communication skills and be able to create, strengthen, and own stakeholder/business relationships to drive service quality and value for money.
What We Offer
">We offer a competitive salary of £55,557, plus a pension with employer contributions of 28.97%. You will also benefit from hybrid working, flexible hours, and a great work-life balance.
Benefits
">- ">
- Flexible working, including flexi hours and days">
- Family-friendly policies">
- Time off volunteering and charitable giving">
- Discounts and savings on shopping, fun days out, and more">
- Interest-free loans to buy a bike or a season ticket">
- Professional development, coaching, mentoring, and career progression opportunities">
Location
">You will be based in one of our digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield.
Salary: £55,557 (plus benefits)
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