Medical Support Coordinator

3 days ago


Nottingham, Nottingham, United Kingdom St Luke's Surgery Full time

About St Luke's Surgery


We are an inner city surgery with a patient list size of approximately 5000.


Our second CQC inspection in [Year] rated us as Good.



Job Description

This role is for a highly motivated and enthusiastic individual to join our team as a Receptionist/Admin person.


The successful candidate will deliver a friendly, efficient service and create a warm and welcoming atmosphere for all patients, with the key aim of retaining and attracting new patients.


Key Responsibilities:



  • Making appointments and dealing with enquiries from patients and health professionals.
  • Administrative tasks including typing, document scanning, and data entry.
  • Answering telephone calls and dealing with face-to-face enquiries.
  • Politely greeting patients and visitors to the centre.
  • Explaining practice procedures to new patients.
  • Dealing with all requests in an efficient and courteous manner.
  • Opening post and forwarding it onto the relevant parties.
  • In charge of the doctors' diary.
  • Writing letters and correspondence on behalf of the surgery and medical staff.
  • Scheduling appointments for patients.
  • Updating the surgeries computer system with appointments and personal details.
  • Maintaining a clean reception area to show a professional image.
  • Arranging for clinical nurses to check patients' blood pressure, height, and weight.
  • Making sure that the appointments system runs smoothly.
  • Receiving urine and blood samples and sending them off to hospital laboratories.
  • Screening enquiries for the doctors and medical staff.
  • Registering new patients at the surgery.
  • Checking patients in and out.
  • Accurately collecting information and personal details about patients.
  • Arranging any necessary follow-up appointments for patients with hospitals or with other healthcare professionals.
  • Ensuring that all medical samples are correctly labelled.
  • Filing away the results of tests.
  • Liaising with couriers and delivery companies.
  • Arranging prescriptions for patients.
  • Making sure that the medical consulting rooms and surgery is fully stocked with essential supplies.
  • Organising meetings between the practice staff and senior managers.

Requirements

To be successful in this role you will need:



  • Able to work under pressure in a busy environment.
  • Ability to manage and prioritise a varied workload and to work to deadlines.
  • Excellent interpersonal and communication skills.
  • Ability to work as part of a team.
  • Flexible working attitude.
  • Good telephone manner.
  • Attention to detail and accuracy.
  • Ability to meet deadlines.
  • Problem-solving skills.
  • Good interpersonal skills.

Desirable Qualifications

We would also like applicants to have:



  • Evidence of recent personal development.
  • Willingness to undertake training when required.
  • GCSE English (or equivalent), Grade C or above.
  • Good standard of general education.
  • IT and keyboard skills.
  • ECDL, Clait or equivalent.
  • Experience of working in customer service.
  • Familiarity with following procedures and protocols.
  • Able to manage challenging situations and deal with conflict.
  • Working to deadlines.
  • Good communication skills.

About You

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience.


You will be working for a well-established inner city practice with a strong reputation for providing high-quality care to our patients.


We are proud of our team's commitment to delivering excellent patient service and we strive to maintain a positive and supportive working environment.



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