Medical Support Coordinator
3 days ago
About St Luke's Surgery
We are an inner city surgery with a patient list size of approximately 5000.
Our second CQC inspection in [Year] rated us as Good.
Job Description
This role is for a highly motivated and enthusiastic individual to join our team as a Receptionist/Admin person.
The successful candidate will deliver a friendly, efficient service and create a warm and welcoming atmosphere for all patients, with the key aim of retaining and attracting new patients.
Key Responsibilities:
- Making appointments and dealing with enquiries from patients and health professionals.
- Administrative tasks including typing, document scanning, and data entry.
- Answering telephone calls and dealing with face-to-face enquiries.
- Politely greeting patients and visitors to the centre.
- Explaining practice procedures to new patients.
- Dealing with all requests in an efficient and courteous manner.
- Opening post and forwarding it onto the relevant parties.
- In charge of the doctors' diary.
- Writing letters and correspondence on behalf of the surgery and medical staff.
- Scheduling appointments for patients.
- Updating the surgeries computer system with appointments and personal details.
- Maintaining a clean reception area to show a professional image.
- Arranging for clinical nurses to check patients' blood pressure, height, and weight.
- Making sure that the appointments system runs smoothly.
- Receiving urine and blood samples and sending them off to hospital laboratories.
- Screening enquiries for the doctors and medical staff.
- Registering new patients at the surgery.
- Checking patients in and out.
- Accurately collecting information and personal details about patients.
- Arranging any necessary follow-up appointments for patients with hospitals or with other healthcare professionals.
- Ensuring that all medical samples are correctly labelled.
- Filing away the results of tests.
- Liaising with couriers and delivery companies.
- Arranging prescriptions for patients.
- Making sure that the medical consulting rooms and surgery is fully stocked with essential supplies.
- Organising meetings between the practice staff and senior managers.
Requirements
To be successful in this role you will need:
- Able to work under pressure in a busy environment.
- Ability to manage and prioritise a varied workload and to work to deadlines.
- Excellent interpersonal and communication skills.
- Ability to work as part of a team.
- Flexible working attitude.
- Good telephone manner.
- Attention to detail and accuracy.
- Ability to meet deadlines.
- Problem-solving skills.
- Good interpersonal skills.
Desirable Qualifications
We would also like applicants to have:
- Evidence of recent personal development.
- Willingness to undertake training when required.
- GCSE English (or equivalent), Grade C or above.
- Good standard of general education.
- IT and keyboard skills.
- ECDL, Clait or equivalent.
- Experience of working in customer service.
- Familiarity with following procedures and protocols.
- Able to manage challenging situations and deal with conflict.
- Working to deadlines.
- Good communication skills.
About You
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience.
You will be working for a well-established inner city practice with a strong reputation for providing high-quality care to our patients.
We are proud of our team's commitment to delivering excellent patient service and we strive to maintain a positive and supportive working environment.
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