Customer Service Representative

4 weeks ago


Southampton, Southampton, United Kingdom Tenpin Full time

About the Role

We are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Tenpin. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that our guests have a fantastic time at our entertainment centers.

Key Responsibilities

  • Provide outstanding customer service, responding to customer queries and resolving any issues in a professional and courteous manner.
  • Work efficiently and effectively as part of a team to ensure the smooth operation of the center.
  • Be a point of contact for customer questions and provide information on our services and facilities.
  • Identify and capitalize on sales opportunities to increase revenue and drive business growth.
  • Host individuals and parties, ensuring that our guests have a memorable and enjoyable experience.
  • Maintain a clean and tidy environment, adhering to health and safety standards.
  • Prepare and serve food and drinks, providing a high-quality experience for our customers.

Requirements

  • Full of determination, enthusiasm, and able to work in a fast-paced environment.
  • A nothing is too much trouble attitude.
  • Able to provide high levels of customer service and have strong communication skills.
  • Fully flexible around working pattern, including evenings and weekends.
  • Be approachable and helpful.
  • Be organized and able to multi-task.
  • A strong team player.

What We Offer

  • Tenpin Treats – Retailer discounts, Smart Tech, and Best Doctors.
  • Free Bowling for family and friends.
  • Free Food (when working 6 hours or more).
  • Enhanced Maternity, Paternity, Adoption leave.
  • Medicash Health Care Cash Back Scheme.
  • Employee Assistance Programme.
  • Free counselling.
  • Life assurance – 2 x annual salary.
  • Long Service Awards.
  • Recommend a Friend Scheme.
  • On the Spot Rewards.

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognize great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.



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