Cloud Technology Support Specialist

2 weeks ago


Bournemouth, United Kingdom Sterling Bridge Limited Full time

Company Overview

Sterling Bridge Limited is a rapidly expanding Cloud Technology company based in Christchurch, UK.

About the Role

We are seeking a highly skilled 1st Line Support Engineer to join our growing Service Desk team. As a key member of our support team, you will play a critical role in providing technical assistance to customers via phone, email, and chat.

Key Responsibilities

  • Investigate and resolve technical issues in a timely and professional manner.
  • Collaborate with the second-line support team to resolve complex technical issues.
  • Document and escalate issues as necessary.
  • Participate in on-call rotations and provide out-of-hours support as required.

Requirements

  • 1-2 years of experience in a similar technical support role.
  • Excellent communication and problem-solving skills.
  • Strong knowledge of IT infrastructure and operating systems.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Salary and Benefits

The successful candidate can expect a competitive salary of approximately £28,000 per annum, plus benefits including opportunities for internal progression and professional development.

Why Join Our Team?

As a valued member of our support team, you will have access to regular training and development opportunities, enabling you to grow your skills and expertise in a dynamic and supportive environment.



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