Cloud Technology Support Specialist
2 weeks ago
Company Overview
Sterling Bridge Limited is a rapidly expanding Cloud Technology company based in Christchurch, UK.
About the Role
We are seeking a highly skilled 1st Line Support Engineer to join our growing Service Desk team. As a key member of our support team, you will play a critical role in providing technical assistance to customers via phone, email, and chat.
Key Responsibilities
- Investigate and resolve technical issues in a timely and professional manner.
- Collaborate with the second-line support team to resolve complex technical issues.
- Document and escalate issues as necessary.
- Participate in on-call rotations and provide out-of-hours support as required.
Requirements
- 1-2 years of experience in a similar technical support role.
- Excellent communication and problem-solving skills.
- Strong knowledge of IT infrastructure and operating systems.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Salary and Benefits
The successful candidate can expect a competitive salary of approximately £28,000 per annum, plus benefits including opportunities for internal progression and professional development.
Why Join Our Team?
As a valued member of our support team, you will have access to regular training and development opportunities, enabling you to grow your skills and expertise in a dynamic and supportive environment.
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