Information Technology Support Specialist

1 month ago


Bournemouth, United Kingdom Saleslogic Full time

Are you an IT Support professional ready for your next challenge?


Our client, a forward-thinking, cloud-based business, is seeking a Remote-First IT Support Engineer to support a dynamic workforce of over 130 employees. This role offers the flexibility of remote working while also providing opportunities to visit their office for occasional face-to-face support. If you're passionate about technology, with expertise in Microsoft 365 and Apple macOS, this could be the perfect opportunity for you


Why You’ll Love This Role:


Career Growth: Our client values personal and professional development, offering continuous learning opportunities to grow your skillset.


Collaborative Culture: Become part of a supportive, innovative team that encourages collaboration and celebrates success.


Make an Impact: Your work will directly influence the client’s ability to efficiently serve their partners and customers.


Key Responsibilities include:


Microsoft 365 Support: Administer the client’s O365 environment, including email, OneDrive, SharePoint, and Teams, ensuring smooth integration across all platforms.


Apple macOS Support: Provide specialized support for macOS users, troubleshooting, managing updates, and ensuring compatibility with cloud systems.


Remote Troubleshooting: Offer technical support to both Mac and Windows users, ensuring the client’s cloud-based IT infrastructure operates seamlessly.


Occasional On-Site Support: Visit the office as needed to provide hands-on support, hardware setup, and troubleshooting.


IT Operations: Maintain cloud-based tools like Teams and SharePoint, manage onboarding/offboarding, and support security compliance initiatives.


Ideally you will have:


Experience with Microsoft 365 administration and remote IT support.

Expertise in Apple macOS troubleshooting and support.

Strong knowledge of cloud-based collaboration tools like Microsoft Teams, SharePoint, and OneDrive.

Proven ability to support remote teams in a cloud-first environment.


A bonus if you have:


Familiarity with mobile device management tools such as Intune.

Experience with Apple Business Manager for device management.

Knowledge of IT security best practices and device compliance management.


This is a fantastic opportunity to join a business that truly values innovation, flexibility, and the power of a cloud-first approach. If you’re ready to take the next step in your IT career, we’d love to hear from you



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