Technical Support Specialist

4 weeks ago


London, Greater London, United Kingdom TMRG Full time

Role Overview:

We are seeking a highly motivated and skilled Technical Support Specialist to join our team at TMRG. This role involves providing exceptional support to our customers, ensuring that their telecommunications and IT needs are met with the highest level of service.

About the Role:

This is an exciting opportunity for a talented individual to work in a dynamic environment where no two days are ever the same. As a Technical Support Specialist, you will be responsible for configuring phone lines and numbers, processing and provisioning orders, and reporting issues to suppliers.

Your Key Responsibilities:

  • Configuring and managing phone lines and numbers
  • Processing and provisioning broadband and phone line orders
  • Reporting service issues to suppliers through the escalation chain
  • Liaising directly with customers and stakeholders to resolve queries and issues
  • Receiving and actioning customer service tickets via our CRM system
  • Collaborating with all business functions to provide the best possible service

Requirements:

To be successful in this role, you will need to have a background in a telecoms or IT service desk environment, knowledge of broadband and network provisioning, and familiarity with CRM and ticketing systems. You should also be happy to work 5 days in the office, motivated and engaging in a dynamic team environment, and confident and clear in your communication.

Benefits:

  • Holidays rising by 1 day for every year of service
  • Pension Scheme
  • Parking on site

About Us:

TMRG is a leading provider of communications, Telecoms and IT software solutions to SME businesses across the UK. We pride ourselves on delivering exceptional service and supporting our clients to achieve their goals.

Salary: £30,000 - £35,000 per annum



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