Heat Pumps Technical Specialist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Thornhvac Ltd Full time

Job Title: Heat Pumps Technical Specialist

About the Role:

We are seeking a skilled Heat Pumps Technical Specialist to join our team at Thornhvac Ltd. As a key member of our technical support team, you will provide expert advice and guidance to customers, installers, and service engineers on the installation, commissioning, and servicing of heat pumps.

Key Responsibilities:

  • Provide technical support and advice to customers, installers, and service engineers on heat pump systems.
  • Liaise with clients over the phone, via email, and video calls to offer solutions at various stages of the heat pump lifecycle.
  • Work closely with our field engineers to ensure customer queries are responded to efficiently and successfully.
  • Liaise with internal departments to include enquiries for sales, warranties, spare parts, and logistics for equipment to be sent out to customers.

Requirements:

  • Strong working knowledge of air source heat pumps, particularly in the domestic and residential sectors.
  • Previous experience as an install or service engineer or in a technical role in the heat pump industry.

About Us:

Thornhvac Ltd is a major company with a large investment in renewables. We have undergone significant growth and expansion in recent years and offer excellent opportunities for career development and leadership roles.



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