Heat Pumps Technical Support Specialist
3 weeks ago
Heat Pumps Technical Support opportunity at Thornhvac in Newcastle:
Key Responsibilities:
- Provide technical support and advice to customers, installers, service engineers, and homeowners.
- Liaise with clients over the phone, via email, and video calls to offer solutions at install, commissioning, and service stages.
- Access and full product training on Thornhvac's portfolio of equipment and controls to become a product expert.
- Work closely with field engineers to ensure customers' queries are responded to efficiently.
- Opportunity for growth within the division, offering a leadership role as the department grows.
Requirements:
- Strong working knowledge of Air Source Heat Pumps, primarily in the domestic and residential sectors.
- Previous experience as an install or service engineer or in a technical role.
- Comfortable in an office-based role.
Benefits:
A competitive basic salary, car allowance, bonus, 25 days holiday, healthcare, and extra benefits.
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