Heat Pumps Technical Support Specialist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Thornhvac Full time

Heat Pumps Technical Support opportunity at Thornhvac in Newcastle:

Key Responsibilities:

  1. Provide technical support and advice to customers, installers, service engineers, and homeowners.
  2. Liaise with clients over the phone, via email, and video calls to offer solutions at install, commissioning, and service stages.
  3. Access and full product training on Thornhvac's portfolio of equipment and controls to become a product expert.
  4. Work closely with field engineers to ensure customers' queries are responded to efficiently.
  5. Opportunity for growth within the division, offering a leadership role as the department grows.

Requirements:

  1. Strong working knowledge of Air Source Heat Pumps, primarily in the domestic and residential sectors.
  2. Previous experience as an install or service engineer or in a technical role.
  3. Comfortable in an office-based role.

Benefits:

A competitive basic salary, car allowance, bonus, 25 days holiday, healthcare, and extra benefits.



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