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Aftersales Service Coordinator

2 months ago


Chester, Cheshire, United Kingdom Mappin & Webb Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as an Aftersales Administrator. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support.

Key Responsibilities
  • Customer Service: Provide a positive and welcoming experience for our customers, responding to their queries and concerns in a timely and professional manner.
  • Administration: Maintain accurate records and databases, ensuring that all information is up-to-date and secure.
  • Product Knowledge: Develop and maintain a strong understanding of our products and services, enabling you to provide expert advice and guidance to customers.
  • Communication: Build strong relationships with customers, colleagues, and stakeholders, using effective communication skills to resolve issues and achieve goals.
  • Continuous Learning: Stay up-to-date with industry trends and developments, seeking opportunities to learn and grow within the role.
What We Offer

As a valued member of our team, you will have the opportunity to develop your skills and knowledge, working in a dynamic and supportive environment. We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development.