Community Engagement Officer

5 days ago


Barnsley, Barnsley, United Kingdom Austin Fraser Full time

Job Overview:

Austin Fraser is seeking an experienced Community Engagement Officer to join our estate management team. As a key member of our team, you will be responsible for delivering a proactive and customer-focused service, ensuring the highest standards of tenancy management.

About the Role:

  • We require someone with experience in social housing, including estate management, tenancy management, or community safety-related work.
  • You will manage day-to-day patch-based void management of properties, collaborating with partners and teams to ensure properties are let swiftly to meet performance targets.
  • With a strong understanding of community issues and current housing issues, you will engage with local communities, representatives, and stakeholders to establish local priorities and drive positive change.

Key Responsibilities:

  • IDentify customer vulnerabilities including safeguarding concerns through support checklists, risk assessments, and appropriate interventions.
  • Collaborate with the Lettings Service on the assessment of applications to the Housing Waiting List and the effective operation of the Lettings Policy.

What We Offer:

  • A salary of approximately £18,500 per annum (based on a 37-hour working week), plus benefits.
  • Access to free training, discount clubs, healthcare options, and Reed rewards.
  • Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
  • Opportunities to work with leading UK employers, including local authorities, the NHS, and local SMEs.


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