Crypto Success Strategist

24 hours ago


London, Greater London, United Kingdom Bitpace Full time

Bitpace is a leading provider of crypto payment solutions. We are seeking a skilled Crypto Success Strategist to lead and manage our customer success team.

About the Role

The ideal candidate will have at least 7-10 years of experience in customer success, account management, or a related field, with a proven track record of driving customer success, satisfaction, and retention in a B2B environment.

We offer a competitive salary range of $120,000 - $180,000 per annum, based on experience.

Key Responsibilities
  • Lead, mentor, and develop the customer success team to achieve company goals and individual career growth.
  • Foster a customer-centric culture within the team and across the organisation.
  • Collaborate with other departments (Sales, Marketing, Product, Finance, compliance,...) to ensure a cohesive approach to customer success.

Required Skills and Qualifications:

  • Bachelor's degree in Business, Finance, or a related field.
  • Deep understanding of cryptocurrency, blockchain technology, payments and the fintech industry.
  • Strong leadership, communication, and interpersonal skills.
  • Analytical mindset with the ability to leverage data to drive decisions.


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