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Helpdesk Team Lead

1 month ago

Redditch, United Kingdom Arcus FM Full time

We are seeking a Team Manager to lead a team of Planners and Desk Agents at our site.

You'll be responsible for coaching and mentoring your team to provide front-line support to our clients, from receiving and processing work orders to scheduling reactive and planned maintenance.

As a Team Manager, you'll manage your team to deliver results from either a Planning or Desk perspective, in conjunction with your KPIs.

You'll provide accurate and timely support to our clients, ensuring their needs are met and their expectations are exceeded.

As a key member of our team, you'll work closely with your colleagues to achieve our business objectives.

Key responsibilities include:

  • Leading a team of Planners and Desk Agents
  • Coaching and mentoring team members
  • Providing front-line support to clients
  • Managing team performance and delivering results

Requirements:

  • Proven experience in a team management role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills

What we offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
  • The opportunity to work with a leading company in the FM industry