Control Room Technician

2 weeks ago

London, Greater London, United Kingdom Alstom Full time

About the Role

We are seeking a highly skilled Control Room Technician to join our team at Alstom. As a key member of our Rolling Stock team, you will be responsible for providing technical support to our customer control room staff while our trains are in service.

Key Responsibilities

  • Interface with customer control room staff to resolve performance or in-service failures
  • Manage in-service failures during service hours, ensuring minimal disruption to our operations
  • Monitor live ORBITA feed to identify emerging issues and respond to ORBITA alerts
  • Complete remote investigations of in-service failures using ORBITA, OTMR, CCTV, and other available systems
  • Raise work orders on the MAXIMO system to ensure timely completion of tasks
  • Monitor ORBITA feed for AVIS output and plan AVIS tasks into available maintenance schedule slots at the depot
  • Provide rapid technical support to customer operations teams during in-service failures
  • Conduct high-level fault finding on units while providing on-going technical advice to managers and technicians

About You

We value passion and attitude over experience, so we're looking for someone who is eager to learn and grow with our team. Some of the key skills and attributes we're looking for include:

  • HNC (or equivalent) in Electrical/Mechanical Engineering (highly desirable)
  • Good level of EMU technical knowledge
  • Ability to demonstrate investigating electrical engineering problems and providing solutions
  • Ability to troubleshoot complex electrical engineering problems and present solutions to customers
  • Proven ability to carry out complex electrical maintenance, repair, and modification tasks on Rolling Stock
  • Knowledge of computer-based asset management systems to record and close out work completed
  • MUST have experience from a Rolling Stock background with electrical and mechanical fault diagnosis
  • Fault Finding/Diagnosis – Electrical & Mechanical
  • Bombardier System Knowledge (Orbita and Maximo)
  • IT skills including Excel and Lotus Notes
  • Excellent communication and leadership skills
  • Meticulous record keeping

About Alstom

Alstom is a leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. We value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow, and advance in their careers, with options across functions and geographic locations.

What We Offer

We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

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