Senior Print Room Technician

4 weeks ago

London, Greater London, United Kingdom TFPL & Sue Hill Recruitment Full time
Senior Print Room Technician

A prominent law firm is seeking a highly skilled Senior Print Room Technician to join their team in London. The successful candidate will be responsible for providing expert technical support and ensuring the smooth operation of print equipment.

The ideal candidate will have a strong technical background, with experience in maintaining and troubleshooting print equipment. They will also possess excellent communication and interpersonal skills, with the ability to adapt their approach to different audiences.

The Senior Print Room Technician will work closely with the Print Room Team Lead to ensure operational targets are met and that print room services are delivered efficiently and effectively.

Key Responsibilities:

  • Ensure all print and finishing equipment is properly maintained, calibrated, and functioning to full capacity.
  • Act as a point of contact for all clients and colleagues with digital and hard copy requests, providing guidance and advice on the preparation.
  • Proofing prepared electronic bundles efficiently in accordance with the job requirements.
  • Troubleshoot equipment issues to minimize downtime and ensure maximum performance.
  • Coordinate the delivery of print services in line with the team's schedule and service level agreements.
  • Provide expert technical support to team members and users, including resolving print-related issues and answering technical questions.
  • Manage and maintain print logs and records to ensure an accurate overview of print room activity.
  • Participate in the development and implementation of policies and procedures to enhance and streamline print operations.
  • Train and mentor junior team members to develop their technical skills and their ability to provide excellent customer service.
  • Deliver Dispute Resolution Trainee Print Room training.
  • Work collaboratively with other teams to ensure print room services are delivered in line with wider business objectives.
  • Provide regular reports on print room performance, activities, and improvement opportunities.
  • Engage with external suppliers to build and maintain effective strategic partnerships.
  • Proactively escalate and service issues to the Print & Records Manager.
  • Demonstrable commitment to professional development and the development of their team.

Requirements:

  • A minimum of 3-5 years of experience in a print technician role, preferably in a law firm or corporate environment.
  • Experience maintaining and troubleshooting print equipment.
  • Strong industry expertise, wide knowledge of production equipment and technologies.
  • Familiarity with software such as Adobe Creative Suite, ServiceNow, e-bible, and bundling technology, Microsoft Office Suite, and Fiery Command Workstation.
  • Proven experience of working with a team of technicians.
  • Excellent communication and interpersonal skills, adapting your approach to the audience.
  • Ability to manage multiple tasks and prioritize in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Demonstratable experience of delivering high-quality customer service.
  • Demonstrable commitment to professional development and the development of their team.

This is a permanent London-based job role, and we encourage interested candidates to apply with their CV.

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