Transport Operations Coordinator

3 weeks ago

Carnforth, Lancashire, United Kingdom Axon Moore Group Ltd Full time
About the Role

The Transport Assistant plays a crucial role in ensuring products are compliant with global regulations and sourced responsibly. This position requires attention to detail, up-to-date knowledge of market developments, and government legislation. Key responsibilities include organizing, planning, and managing transport operations, ensuring efficient delivery routes, and maintaining strong relationships with stakeholders.

Key Responsibilities
  • Transport Operations:
    • Process picking lists and issue them to the warehouse using OGL system.
    • Plan delivery routes using cost-effective methods, utilizing our own fleet.
    • Reschedule held orders and coordinate with the warehouse for dispatch.
    • Maintain daily planning sheets and track transport supplier rebates.
    • Book transport services with in-house vehicles or third-party providers.
    • Liaise with customers for pre-delivery checks and post-delivery services.
    • Manage relationships with transport partners in key regions like Ireland, Denmark, New Zealand, and Portugal.
    • Monitor legal compliance around transport operations (training provided).
  • Customer Service & Support:
    • Address customer service queries related to dispatch errors.
    • Handle the return process in line with company policies.
    • Collect payments for ad-hoc orders, e.g., accessories.
    • Assist drivers with collections, deliveries, and showroom inquiries.
    • Direct customer service issues to the appropriate department.
  • Administration & Compliance:
    • Ensure adherence to site Health & Safety procedures and local government guidelines.
    • Manage general office administration tasks.
Key Performance Indicators (KPIs)
  • Transport profit margins within set tolerance levels.
  • Customer satisfaction levels.
  • Speed and accuracy in processing orders and resolving issues.
  • Efficient management of transport operations and cost control.
  • Effective relationship management with transport companies.
  • Safety compliance and adherence to Health & Safety procedures.
Fulfilment Metrics
  • Transport costs versus budget.
  • On-time, in-full delivery rates.
  • Safety records.
Candidate Requirements
  • Strong communication and customer service skills.
  • Ability to build rapport and strengthen the brand's reputation.
  • Effective verbal and written communication skills.
  • Strong numerical and calculation abilities.
  • Ability to follow structured processes consistently.
  • Collaborative mindset, supporting teamwork to achieve common goals.
  • Proficiency in IT (Outlook, Excel, Word, Email management).
  • Problem-solving capabilities and attention to detail.
  • Strong telephone communication skills.
  • Adaptability, resilience, and a positive approach to challenges.
  • High level of accuracy in administration.
  • Ability to handle difficult news with empathy and professionalism.

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