Transport Operations Coordinator

3 weeks ago


Carnforth, Lancashire, United Kingdom Reed Full time
Transport Assistant

Award-winning organisation seeks a detail-oriented and organised Transport Assistant to join their team at their Carnforth Head Office.

Key Responsibilities:
  • Process picking lists and issue them to the warehouse promptly
  • Plan delivery routes for orders using the most cost-effective methods, utilising client's own fleet.
  • Reschedule held orders and liaise with the warehouse for dispatch.
  • Maintain and cost the daily planning sheet using Excel.
  • Track transport supplier rebates.
  • Check courier reports for discrepancies and report any issues immediately.
  • Book transport using our company vehicles or relevant third-party transport companies.
  • Liaise with customers for pre-delivery checks and post-delivery services via telephone or other confirmed methods.
  • Liaise with the sales team concerning customer orders.
  • Handle customer service queries related to dispatch errors.
  • Collect payments for ad-hoc orders (e.g., accessories).
  • Manage the customer return process in line with company policy.
  • Handle trade counter enquiries, assist drivers with collections and deliveries, and manage showroom enquiries.
Requirements:
  • Strong organisational and detail-oriented skills.
  • Ability to stay updated on market developments and government regulations.
  • Proficiency in using Microsoft Excel and MS Office.
  • Excellent communication skills for liaising with various departments and customers.
  • Knowledge of FORS and legal compliance around transport operations is advantageous (training will be provided).
  • Experience in transport planning and route optimisation.
Benefits:
  • Competitive salary.
  • Opportunities for professional development and training.
  • Dynamic and supportive work environment.


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