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Transport Coordinator

1 month ago

Carnforth, Lancashire, United Kingdom Reed Full time

Job Title: Transport Coordinator

Job Summary:

We are seeking a detail-oriented and organised Transport Coordinator to join our team at Reed. This role is crucial in ensuring products comply with all global legislation and are sourced responsibly.

Key Responsibilities:

  • Process picking lists and issue them to the warehouse promptly
  • Plan delivery routes for orders using the most cost-effective methods, utilising client's own fleet.
  • Reschedule held orders and liaise with the warehouse for dispatch.
  • Maintain and cost the daily planning sheet using Excel.
  • Track transport supplier rebates.
  • Check courier reports for discrepancies and report any issues immediately.
  • Book transport using our company vehicles or relevant third-party transport companies.
  • Liaise with customers for pre-delivery checks and post-delivery services via telephone or other confirmed methods.
  • Liaise with the sales team concerning customer orders.
  • Handle customer service queries related to dispatch errors.
  • Collect payments for ad-hoc orders (e.g., accessories).
  • Manage the customer return process in line with company policy.
  • Handle trade counter enquiries, assist drivers with collections and deliveries, and manage showroom enquiries.

Requirements:

  • Strong organisational and detail-oriented skills.
  • Ability to stay updated on market developments and government regulations.
  • Proficiency in using Microsoft Excel and MS Office.
  • Excellent communication skills for liaising with various departments and customers.
  • Knowledge of FORS and legal compliance around transport operations is advantageous (training will be provided).
  • Experience in transport planning and route optimisation.

Benefits:

  • Competitive salary.
  • Opportunities for professional development and training.
  • Dynamic and supportive work environment.