Business Systems Support Specialist

4 weeks ago


Barnstaple, Devon, United Kingdom Systems Engineering and Assessment Limited Full time

Business Systems Support Role

We are Systems Engineering and Assessment Limited, a company engineered to protect what matters. Our mission is to safeguard our nations, waters, land, cities, people, environment, and world.

This role is part of our IT team, responsible for providing day-to-day support to our Business System applications. You will work closely with our Business Applications Analyst, offering support where needed.

Key Responsibilities

  • Elevate issues to external suppliers for in-depth analysis
  • Provide administrative support to Business Systems, including ERP and CRM-related systems
  • Offer first and second-line support to Business Applications
  • Manage the Business Systems helpdesk queue
  • Investigate and resolve various application support issues and requests

Requirements

  • Application support experience
  • Good working knowledge of MS/SQL
  • Proven analytical and problem-solving abilities
  • Strong customer service skills
  • Ability to effectively prioritize workload
  • Good communication and interpersonal skills, with a focus on listening and questioning
  • Good documentation skills

What We Offer

  • All Staff Bonus
  • Hybrid/flexible working arrangements
  • Half-day Fridays
  • Private medical health insurance & Employee Assistance Program
  • Wellbeing centre
  • Canada Life GP and financial advice
  • Electric vehicle charging points at all sites
  • Free on-site parking
  • Onsite showers and toiletries provision

Join Us

As a member of our team, you will be part of something smaller yet bigger - protecting what matters. If you are interested in learning more, please contact our Talent Acquisition Business Partner, Kelly Thomas.



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