Business Systems Support Specialist

4 weeks ago


Barnstaple, Devon, United Kingdom Systems Engineering and Assessment Limited Full time
Business Systems Support Role

We are Systems Engineering and Assessment Limited, a company engineered to protect what matters.

  • Provide day-to-day support for our IT Business System applications.
  • Offer project support to our Business Applications Support Analyst.
Key Responsibilities
  • Escalate issues to external suppliers for further analysis.
  • Provide administrative support to our Business Systems, including ERP and CRM-related systems.
  • Offer first- and second-line support to our Business Applications.
  • Manage the Business Systems helpdesk queue.
  • Investigate and resolve various application support issues and requests.
  • Collaborate with our Business Applications Analyst to provide support as needed.
What We Offer
  • A competitive all-staff bonus.
  • Flexible and hybrid working arrangements.
  • Half-day Fridays.
  • Private medical health insurance and an Employee Assistance Program.
  • An electric vehicle charging point at our site.
  • Free on-site parking and showers.
Requirements
  • Experience in application support.
  • A good working knowledge of MS/SQL.
  • Proven analytical and problem-solving abilities.
  • Strong customer service skills.
  • Ability to effectively prioritize workload.
  • Good communication and interpersonal skills.
  • Good documentation skills.

Join us and be part of a smaller team doing something bigger: protecting what matters.



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