Process and Quality Implementation Analyst

6 days ago


Farnborough, Hampshire, United Kingdom Bayerische Motoren Werke Aktiengesellschaft Full time
Job Description

The Process & Quality Implementation team is responsible for interacting with multiple teams, and as the Customer Insight & Complaints Analyst, you will be accountable for carrying out root-cause analysis to identify Pain Points in the Customer Journey, defining and managing Action Plans, and assisting in ongoing process improvement initiatives.

  • Closely analyze Customer Survey responses within the BMW Group Customer Insight Programme to provide actionable insights.
  • Conduct thorough root cause analysis, utilizing Customer Survey and Complaints data to pinpoint areas for improvement.


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