System Maintainer

3 weeks ago

Harrogate, North Yorkshire, United Kingdom 00100 LEIDOS, INC. Full time

Leidos National Security Sector is seeking a skilled professional to serve as a Shift Tier 2 System Maintainer. This role requires a TS/SCI with Polygraph security clearance and a US Government approved medical exam.

The Shift Tier 2 System Maintainer receives and responds to service requests and problems reported by customers and escalated from Tier 1. In a highly collaborative environment, the Tier 2 System Maintainer will work with teammates, key stakeholders, and the Government customer to ensure mission continuity and support to the IC community.

Key Responsibilities:

  • Communicate with customers and technical components to fully understand service requests or problems.
  • Research problems by accessing internal and external knowledge databases.
  • Facilitate technical communications between operations and development staff.
  • Distribute defect reports and system data collected during anomaly investigations.
  • Plan and coordinate maintenance activities, perform upgrades, and support the transition and acceptance of new and modified systems.
  • Examine customer problems and implement corrective action to initiate a repair, return, or service the product in the field.
  • Assist with property and asset management.

Basic Qualifications:

To be considered for this position, you must meet the knowledge, skills, and abilities listed below:

  • TS/SCI with Polygraph is required.
  • BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience.
  • Current DOD 8570 certification applicable to the position (typically Security+).
  • Proven computer hardware and system troubleshooting skills.
  • System administration skills.
  • Ability to recognize problems or errors, provide innovative solutions to complex problems, and respond appropriately.
  • Ability to work in a fast-paced, collaborative team environment.
  • Ability to lift, carry, and install equipment up to 50 pounds.

Preferred Qualifications:

  • Experience with ServiceNow.
  • Candidates with these desired skills will be given preferential consideration:
  • Ability to interact with system users and customers.
  • Ability to be flexible to adapt to changing situations.
  • Ability to demonstrate resourcefulness.

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