System Maintainer

4 weeks ago

Harrogate, North Yorkshire, United Kingdom 00100 LEIDOS, INC. Full time

Leidos National Security Sector is seeking a skilled professional to serve as a Shift Tier 2 System Maintainer to support a client's requirements in a dynamic environment located in the United Kingdom. The position requires a TS/SCI with Polygraph security clearance and a US Government approved medical exam.

The Shift Tier 2 System Maintainer receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 System Maintainer will work in a collaborative environment with teammates, key stakeholders, and the Government customer to ensure mission continuity and support to the IC community.

Key Responsibilities:

  • Communicate with customers and technical components to fully understand the service request or problem.
  • Research problems by accessing internal and external knowledge databases.
  • Facilitate technical communications between operations and development staff.
  • Distribute defect reports and system data collected during anomaly investigations.
  • Plan and coordinate maintenance activities, perform upgrades, and support the transition and acceptance of new and modified systems.
  • Examine customer problems and implement appropriate corrective action to initiate a repair, a return, or service the product in the field.
  • Assist with property and asset management.

Basic Qualifications:

To be considered for this position, you must meet the knowledge, skills, and abilities listed below:

  • TS/SCI with Polygraph is required.
  • BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience.
  • Current DOD 8570 certification applicable to the position (typically Security+).
  • Proven computer hardware and system troubleshooting skills.
  • System administration skills.
  • Ability to recognize problems or errors, provide innovative solutions to complex problems, and respond appropriately.
  • Ability to work in a fast-paced, collaborative team environment.
  • Ability to lift, carry, and install equipment up to 50 pounds.

Preferred Qualifications:

  • Experience with ServiceNow.
  • Candidates with these desired skills will be given preferential consideration:
  • Ability to interact with system users and customers.
  • Ability to be flexible to adapt to changing situations.
  • Ability to demonstrate resourcefulness.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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