System Maintenance Professional
1 week ago
Leidos National Security Sector is seeking an experienced professional to serve as a Shift Tier 2 System Maintainer in a challenging, dynamic setting. The position requires a TS/SCI with Polygraph security clearance and a US Government approved medical exam.
The Shift Tier 2 System Maintainer receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 System Maintainer will work in a highly collaborative environment with teammates, key stakeholders, and the Government customer to ensure mission continuity and support to the IC community.
Primary Responsibilities:
- Communicate with customers and technical components to fully understand the service request or problem.
- Research problems by accessing internal and external knowledge databases.
- Facilitate technical communications between operations and development staff.
- Distribute defect reports and system data collected during anomaly investigations.
- Plan and coordinate maintenance activities, perform upgrades, and support the transition and acceptance of new and modified systems.
- Examine customer problems and implement appropriate corrective action to initiate a repair, a return, or service the product in the field.
- Assist with property and asset management.
Basic Qualifications:
To be considered for this position, you must meet the knowledge, skills, and abilities listed below:
- TS/SCI with Polygraph is required.
- BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience.
- Current DOD 8570 certification applicable to the position (typically Security+).
- Proven computer hardware and system troubleshooting skills.
- System administration skills.
- Ability to recognize problems or errors, provide innovative solutions to complex problems, and respond appropriately.
- Ability to work in a fast-paced, collaborative team environment.
- Ability to lift, carry, and install equipment up to 50 pounds.
Preferred Qualifications:
Candidates with experience in ServiceNow will be given preferential consideration.
Candidates with the following desired skills will be given preferential consideration:
- Ability to interact with system users and customers.
- Ability to be flexible to adapt to changing situations.
- Ability to demonstrate resourcefulness.
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