Customer Service Coordinator

3 days ago


Chichester, West Sussex, United Kingdom Universal Business Team Full time

Salary: £25,000 per annum

We are seeking a highly motivated and organized Customer Service Coordinator to join our team at Universal Business Team.

Key Responsibilities:

  • Act as the primary point of contact for customers via phone and email, providing top-notch support and resolving issues efficiently.
  • Process orders, quotes, and inquiries in a timely and accurate manner.
  • Assist customers with queries, problems, and basic product information, demonstrating a deep understanding of our products and services.
  • Manage returns, credits, and other administrative tasks with precision and attention to detail.
  • Engage in proactive sales activities, such as following up on quotes and inquiries, to drive business growth.
  • Support the external sales team to ensure targets are met, fostering strong relationships and collaboration.

About the Role:

  • This is an exciting opportunity for a quick learner who can efficiently handle multiple tasks under pressure, exceling in customer interaction and remaining calm in stressful situations.
  • Proficiency with Microsoft Excel, Outlook, and general computer systems is essential, along with previous experience in a customer-facing role or a strong willingness to learn.
  • A positive attitude and a desire to contribute to a team-focused environment are crucial for success in this role.

Why Join Us?

This is more than just a job; it's a chance to be part of a family-owned company that values innovation and teamwork. With a strong emphasis on training and development, there are real opportunities for progression within the company.



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