Customer Service Coordinator
3 days ago
Salary: £25,000 per annum
We are seeking a highly motivated and organized Customer Service Coordinator to join our team at Universal Business Team.
Key Responsibilities:
- Act as the primary point of contact for customers via phone and email, providing top-notch support and resolving issues efficiently.
- Process orders, quotes, and inquiries in a timely and accurate manner.
- Assist customers with queries, problems, and basic product information, demonstrating a deep understanding of our products and services.
- Manage returns, credits, and other administrative tasks with precision and attention to detail.
- Engage in proactive sales activities, such as following up on quotes and inquiries, to drive business growth.
- Support the external sales team to ensure targets are met, fostering strong relationships and collaboration.
About the Role:
- This is an exciting opportunity for a quick learner who can efficiently handle multiple tasks under pressure, exceling in customer interaction and remaining calm in stressful situations.
- Proficiency with Microsoft Excel, Outlook, and general computer systems is essential, along with previous experience in a customer-facing role or a strong willingness to learn.
- A positive attitude and a desire to contribute to a team-focused environment are crucial for success in this role.
Why Join Us?
This is more than just a job; it's a chance to be part of a family-owned company that values innovation and teamwork. With a strong emphasis on training and development, there are real opportunities for progression within the company.
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