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Retail Operations Director

1 month ago

Saint Neots, Cambridgeshire, United Kingdom TOPPS TILES Full time
About Topps Tiles

As the UK's leading tile specialist, we're proud of our reputation for outstanding service and great value. With over 1,500 experts across 350 stores nationwide, we're committed to delivering exceptional customer experiences.

Job Description

We're seeking a skilled Retail Operations Director - Customer Experience to join our team. This is a challenging and rewarding role that will require you to lead and motivate a close-knit team, driving sales and profit targets through inspirational customer service.

Responsibilities
  • Lead and develop your team to deliver exceptional customer experiences
  • Develop and implement business plans to increase sales margins
  • Manage every aspect of your store, including inventory, staffing, and visual merchandising
  • Constantly look for ways to improve individual, team, and store performance
Requirements

To be successful in this role, you'll need:

  • A proven track record of delivering outstanding customer service and financial results
  • Commercial awareness and business acumen to stay ahead of the competition
  • Passion, enthusiasm, and a can-do attitude as a natural leader who will drive performance through your team
What We Offer

In return for your hard work and dedication, you can look forward to:

  • Uncapped personal commission and company bonus schemes
  • Generous staff discount, Share Save scheme, pension, life assurance, health insurance, and holiday allowance
  • Individual development plan and training opportunities to support your career growth
Estimated Salary: £60,000 - £80,000 per annum