Salesforce Technical Program Manager

3 weeks ago

London, Greater London, United Kingdom ENGINEERINGUK Full time
About the Role

We are seeking a highly skilled Salesforce Technical Program Manager to join our AB EU Customer Operations team. As a key member of our team, you will be responsible for enabling our Customer Advisors to identify and onboard new customers through the utilization of Salesforce.

The ideal candidate will have extensive experience in a Salesforce Administrator role, with good financial acumen and problem-solving skills. You will work closely with our Global Sales Operations team to evolve the technical roadmap for our salesforce org, and equip Customer Advisors in all aspects of evaluating their teams' performance.

Key Responsibilities
  • Deliver against the AB EU Customer Operations goals and objectives to support the overarching organizational mission and strategy.
  • Align closely with our Global Sales Operations team to continue to evolve the technical roadmap for our salesforce org.
  • Equip Customer Advisors in all aspects of evaluating their teams' performance, and drive the weekly, monthly, quarterly and business review cadence.
  • Utilize Salesforce data to analyze for sub-optimal performance, with a focus on defect reduction and productivity improvement.
  • Provide day-to-day support of the Salesforce, including managing user setup, roles and customization of objects.
About the Team

The AB EU Customer Operations team is a dynamic team working across all functions of the organization to help drive critical strategic and operational initiatives. With ambitious plans for growth, we are seeking a Salesforce TPM to enable this team to identify and onboard new customers through the utilization of Salesforce.

The role will support the AB EU Customer Operations team in delivering against our goals and objectives, and will work closely with our Global Sales Operations team to evolve the technical roadmap for our salesforce org.

Requirements
  • Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.
  • Experience managing programs across cross-functional teams, building processes and coordinating release schedules.
  • Experience in technical program management working directly with software engineering teams.
  • Experience building and evaluating system-level technical design.
  • Experience developing and executing/delivering product and technical roadmaps.
  • Experience working with Salesforce, and certified as Salesforce Admin.
What We Offer

As a member of our team, you will have the opportunity to work on exciting projects, collaborate with a talented team, and develop your skills and expertise in Salesforce and technical program management.

We are an equal opportunities employer, and we welcome applications from diverse candidates. If you are passionate about Salesforce and technical program management, and are looking for a challenging and rewarding role, please apply today.

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