Business Intelligence Analyst

24 hours ago


Work From Home, United Kingdom Pontoon Solutions Full time
Job Title: Business Intelligence Analyst

We are seeking a highly skilled Business Intelligence Analyst to join our team at Pontoon Solutions. As a Business Intelligence Analyst, you will be responsible for leveraging strong project management, communication, analytical, and problem-solving skills to deliver trusted, high-quality Sales and Marketing CRM processes and reporting solutions.

Main Responsibilities:
  • Product/Process Ownership: Develop and maintain the business' CRM system (Salesforce) and integrated toolsets, aligned to strategic intent regarding the end-to-end sales funnel.
  • Process Owner for Customer Account and Interaction Management: Ensure all data collection is accurate and fully accessible within the CRM.
  • Data and Analytics Delivery: Gather business requirements and work with the business to size/prioritize them. Develop, refine, prototype, and test dashboards and data analysis in collaboration with the business, data owners, and other stakeholders/enablers.
Requirements:
  • Experience managing CRM systems and processes (ideally Salesforce)
  • Experience with customer-facing (clienteling) apps (desirable)
  • Experience utilizing Business Intelligence tools and developing reports and dashboards for global consumption
  • Experience understanding how data & insights can be used to improve business outcomes
  • Experience managing business requirements and stakeholders
  • Experience working in a global role
  • Experience in the automotive industry would be of benefit
What We Offer:
  • Opportunity to work with a global team
  • Chance to develop and implement business intelligence solutions
  • Collaborative and dynamic work environment


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