ServiceNow Business Analyst
2 days ago
Location: Remote
Duration: 6 Months (with potential for extension)
Clearance Required: SC Clearance
Rate: Market Rate (PAYE through Umbrella)
Role Overview:We are seeking a skilled ServiceNow Business Analyst with active SC clearance to join our remote team. The ideal candidate will have a strong background in analyzing business processes, gathering requirements, and working closely with technical teams to deliver ServiceNow solutions that meet business objectives.
Key Responsibilities:- Collaborate with stakeholders to gather, analyze, and document business requirements, ensuring alignment with ServiceNow capabilities and best practices.
- Conduct detailed process mapping and gap analysis to identify opportunities for automation and improvement using ServiceNow.
- Work closely with ServiceNow architects and developers to design and validate solutions, ensuring they meet business needs and comply with technical standards.
- Facilitate workshops and meetings with stakeholders, including end-users, IT teams, and business leaders, to ensure clear communication of requirements and project status.
- Create clear and concise user stories, functional specifications, and other project documentation to guide development efforts.
- Assist in the preparation and execution of test plans, UAT, and validation of ServiceNow solutions to ensure they meet the agreed requirements.
- Support change management activities, including user training, communications, and transition planning to ensure smooth adoption of new ServiceNow features.
- Work on data-related requirements, including data integration, migration, and reporting within the ServiceNow platform.
- Proven experience as a Business Analyst with a strong focus on ServiceNow modules, including ITSM, ITOM, HRSD, or other relevant applications.
- Demonstrated experience in requirement gathering, process analysis, and creating user stories in a ServiceNow environment.
- Familiarity with ServiceNow's capabilities, integration points, and basic understanding of APIs and database functions.
- Strong communication and interpersonal skills, with the ability to translate technical concepts into business language for stakeholders.
- Analytical mindset with the ability to identify business challenges and propose effective solutions using ServiceNow.
- Proficiency in documenting requirements, creating flowcharts, and maintaining project documentation using tools like JIRA, Confluence, or similar.
- Experience working within Agile or Scrum environments, particularly as part of a ServiceNow project team.
- Knowledge of ITIL processes and best practices related to IT service management and ServiceNow workflows.
- Experience working in secure environments with a strong focus on data privacy and security compliance.
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