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Income Recovery Specialist
2 months ago
About Us:
Westminster City Council is a world of extraordinary stories. We are a force of nature at the heart of our community. Our work is about communities, not just bricks and concrete. It's about people.
The Role:
As an Income Adviser, you can make your own powerful contribution to our work as you ensure that excellent customer service standards are achieved and core business objectives and performance indicators are met. Helping to ensure value for money is reflected in every aspect of the services we deliver, you'll be responsible for meeting a number of individual targets, and manage all accounts in arrears in the area. This work will include printing arrears reports, drafting letters and possession proceedings, serving legal notices, visiting homes, managing universal credit cases and giving evidence in court on behalf of the council.
Liaising with the housing benefit service, social services, NHS staff, solicitors, advice agencies, the DWP and other relevant agencies, you'll work with other income recovery team staff, offer advice on payment methods, and set up and process direct debits and standing orders, internet payments and DWP direct deductions. We'll also expect you to offer a holistic service to our residents, including trial calculations for housing benefit and other entitlements, income and expenditure assessments, applications for charitable grants and discretionary housing payments, the provision of food vouchers and referrals to advice and advocacy agencies.
About You:
With GCSE (or their equivalent) passes at A to C, including English and Mathematics, you'll have experience of working in an income management, housing management or public sector environment. We'll look for sound knowledge of best practice in the management of income recovery, debt counselling and debt collection, and a well-developed understanding of the Welfare Reform Act and the Pre-Action Protocol.
Capable of prioritising your workload and setting targets while managing a wide range of competing demands, we'll also expect you to be committed to the ideals of equality and diversity in the workplace.
Our Commitment:
A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best.
