"Global HR Support Team Leader
2 weeks ago
Description: We are seeking a highly skilled and experienced HR Support Team Leader to join our International HR Operations team in Birmingham city centre. As a key member of our team, you will be responsible for driving service excellence and data accuracy within the Cyclical Activity Hub.
Key Responsibilities:
- Direct line management of 2-4 HR Support Administrators
- Working collaboratively with all Team Leaders within HR Support
- Oversee and monitor the internal ticketing system, ensuring high priority tickets are actioned in a timely manner
- Delegating tasks to team members and supporting team members with prioritisation
- Supporting the team with actioning BAU tasks, especially during peak times
- Producing weekly reports to support the business and HR Management Team
- Ensuring all tasks are processed in a timely manner and a seamless onboarding process for our trainee, apprentice, intern and summer vacation scheme populations
- Ensuring trainees, apprentices, interns and summer vacation scheme students are added to the internal HR system promptly and with 100% data accuracy
- Quality checking HR Administrators data entry and providing team members with real time constructive feedback
- Upskilling and coaching team members to deliver a customer centric HR service
- Investigation escalation and queries as required
- Responding to queries and requests as required
Requirements:
- Attention to detail is a key fundamental part of this role, with the ability to prioritise and manage high volumes of work, maintain quality and accuracy and provide excellent service delivery
- Ability to manage own time effectively
- Ability to work at pace
- Able to put the employee experience at the heart of all tasks
- Fantastic organisational skills and ability to multi-task
- Proactive, willing to challenge and have the confidence to identify and recommend changes and improvements
- Experience of working in a fast paced team, ideally globally and in a HR Service Centre environment
- Sound experience of working within a team handling a high volume of work
- Excellent communication skills, including high quality of written English
- Ability to think on your feet and look for solutions to challenges
- An understanding of HR Service Function is a distinct advantage
- Experience of working at team leader/supervisor level is a distinct advantage
- Good stakeholder management experience
- Good working knowledge of Word and Excel
Competencies:
- Commitment to excellence
- Strong attention to detail
- Decision making
- Communication
- Results orientation
- Problem solving
- Planning and Organisation
- Methodical Approach
- Resourcefulness
What we offer:
We are a global law firm with a strong commitment to diversity and inclusion. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a supportive team environment. If you are a motivated and experienced HR professional looking for a new challenge, we encourage you to apply.
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