Senior Operations Manager

4 weeks ago


Southampton, Southampton, United Kingdom Rem Associates Ltd. Full time
Job Title: Senior Operations Manager - Distribution

Rem Associates Ltd. is seeking a highly experienced Senior Operations Manager to lead our distribution team. The ideal candidate will have a strong background in logistics and a proven track record of delivering operational excellence.

Key Responsibilities:
  • Lead the warehouse site team with accountability for Operations, Health & Safety, Training, and Commercial activity in the warehouse.
  • Deliver a best-in-class service to our customers.
  • Engage, retain, and develop key employee resources across the site.
  • Maximise the potential of the operation through a strong financial focus.
  • Assess operational capabilities and ensure actions are implemented that meet company and customer needs across the P&L.
  • Develop and implement initiatives to improve operational processes, aligned to our growth strategy using Six Sigma, Lean, and other quality methodologies.
  • Identify and resolve operational issues and drive continuous improvement initiatives.
  • Ensure that IT operating systems are an engine for growth across the site.
  • Anticipate and react to changes in customers' businesses in conjunction with the Operations Director.
  • Ensure delivery of business KPIs agreed jointly with the Operations Director.
  • Ensure the depot is fully resourced with appropriately skilled and motivated employees.
  • Ensure the depot is fully compliant with Company and legal Health and Safety requirements.
  • Achieve operational excellence in all areas of responsibility.
  • Engage with customers and develop deep and lasting relationships to mutual benefit.
  • Steer and facilitate the personal development of individuals within the team.
  • Work closely with the Director to ensure that the depot achieves its operating profit targets.
  • Drive the growth agenda for the site.
  • Achieve ongoing productivity gains of 10% annually through strong employee engagement initiatives.
Performance Metrics:
  • High levels of Employee Engagement across all employees within the depot.
  • P&L measures vs agreed targets.
  • Customer Retention & organic growth.
  • Operational Excellence.
  • Ongoing reduction of cost base.

Warehouse Size: 180,000 sq ft with 150 staff.

Skills Essential:

  • Achievement Drive.
  • Directs and drives change.
  • Creates a dynamic and high-performance workplace environment.
  • Develops others through coaching interventions.
  • Acts on values in the face of risk.
  • Strong experience in an FMCG/Warehousing environment.

Preferred Skills:

  • Displays a deep understanding of others.
  • High levels of Commercial awareness.
  • An ability to encourage ideas that drive real Commercial and Operational differentiation.

Knowledge Essential:

  • Up-to-date knowledge of the latest operational tools.
  • Significant transport/logistics and production experience.
  • Inclusive Leadership.
  • Leadership expertise.
  • 5S methodology.

Preferred Knowledge:

  • Sector experience.

IT Skills & Knowledge Essential:

  • Experience and understanding of bespoke business solutions and operational infrastructure.
  • Excellence in personal usage of Microsoft tools.


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