Financial Support Specialist

1 week ago


Manchester, United Kingdom GBS Global Applied Knowledge Full time
Job Summary

We are seeking a highly organized and detail-oriented Financial Support Specialist to join our team at GBS Global Applied Knowledge. As a key member of our admissions team, you will play a critical role in supporting students with their student finance applications.

Main Responsibilities
  • Provide exceptional customer service to students, responding to their queries and concerns in a timely and professional manner.
  • Assist students in making their student finance applications, ensuring they have all the necessary information and documentation.
  • Manage the student finance part of the admissions process, coordinating with relevant departments to resolve student queries.
  • Develop and maintain accurate records of student finance applications, ensuring compliance with regulatory requirements.
  • Collaborate with the Debt Collection Team to track and chase students for tuition fees, providing a high level of customer care throughout the academic year.
Requirements
  • High degree of computer literacy, particularly in Microsoft Office Excel.
  • Background in student finance is desirable but not essential.
  • Dynamic, enthusiastic, self-motivated, and disciplined individual with good communication, listening, and organizational skills.
  • Effective time management and planning.
  • Strong communication skills, both verbal and written.
Other Information

The successful candidate will be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, and to their health and safety responsibilities to ensure a safe and secure working environment.



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