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Business Operations Assistant
2 months ago
We are seeking a highly organized and detail-oriented Business Operations Assistant to join our Operations Team at Kensington Mortgage Company. As a key member of our team, you will play a critical role in ensuring the smooth operation of our mortgage administration processes.
Key Responsibilities- Provide administrative support to our Lending Operations Team, ensuring that all mortgage applications are managed efficiently and professionally.
- Support the Underwriters with administrative requests, ensuring that all necessary documentation is completed accurately and on time.
- Manage inbound call volumes from intermediaries, solicitors, and applicants, providing a seamless quality service to all parties.
- Adhere to our service standards as set out in the Policy & Procedures Manual, ensuring that all communication with stakeholders is handled in accordance with our procedures.
- Develop new and enhance existing relationships with Mortgage Intermediaries, looking for new business opportunities where appropriate.
- Build a close working relationship with the Sales team and Underwriters to enhance the process from both a service and quality perspective.
- Manage the receipt of mortgage application and administration fees, ensuring that all necessary documentation is completed accurately and on time.
- Be accountable for the quality of intermediary updates, ensuring that they are completed in line with agreed service levels and provide clear and accurate information at all times.
- Strong attention to detail and ability to work accurately in a fast-paced environment.
- Experience of handling incoming calls in an operational capacity, with a strong customer service focus.
- Experience in a processing of administration environment, with a good understanding of mortgage administration processes.
- Financial Services experience, with a good understanding of regulatory requirements.
- Ability to work in a regulated environment, with a strong understanding of compliance requirements.
Kensington Mortgage Company is a leading specialist mortgage lender, committed to providing exceptional service to our customers. We are a wholly owned subsidiary of Barclays Bank UK PLC and are authorized by the Financial Conduct Authority for regulated activities.
We are proud to offer a supportive and inclusive work environment, with opportunities for professional development and growth. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we would love to hear from you.
