Business Systems Support Specialist

4 days ago


Leeds, Leeds, United Kingdom Sopra Steria Full time

Sopra Steria, a leading European digital consulting leader, is seeking a talented Business Systems Support Specialist to join our team. As a key member of our operations, you will play a vital role in managing our Business Support queue in JIRA and ensuring that tickets are prioritized and handled efficiently.

Job Description
  • Triaging Support Tickets: Manage the Business Support queue in JIRA, ensuring accuracy in details and priority based on established guidelines and quality gates.
  • Ticket Assignment & Investigation: Assign tickets and conduct initial investigations, providing timely updates throughout the process.

Our ideal candidate will possess strong analytical and problem-solving skills, with excellent communication skills and the ability to engage effectively with diverse stakeholders. Experience working within the IT or Financial Services industry is desirable.

The salary for this role is up to £23,400 per annum. We offer a hybrid working model, 25 days holiday with an option to buy up to 5 more, private medical insurance, critical illness cover, health cash plan, and a range of other benefits.



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