Payment Support Specialist
3 weeks ago
DNA Payments Ltd is a rapidly growing fintech company that offers payment solutions to businesses across the UK and Europe. We are committed to delivering exceptional customer service and are seeking a talented Payment Support Specialist to join our team.
**Job Description:**
We're looking for a detail-oriented individual to provide technical support to our customers via telephone, email, and online chat.
**Key Responsibilities:**
- Providing technical assistance to customers regarding billing enquiries, technical issues, and product logistics.
- Achieving KPI's and SLA's to deliver outstanding customer service.
- Working on systems such as Salesforce and other software to support our customer base.
**Required Skills and Qualifications:**
- Previous experience in a customer service or call centre role would be advantageous.
- An interest in business and providing high-level customer service.
- Troubleshooting and root cause analysis skills within the payments industry would be beneficial.
**Benefits:**
- Competitive salary: £25,000 - £30,000 per annum.
- Generous holiday allowance: 25 days per year.
- Private medical insurance.
- Life assurance.
- Ride to work scheme.
- Access to self-learning platform.
- Bookboon.
- Income protection.
- Workplace pension.
- Employee assistance programme.
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