Digital Payments Specialist

16 hours ago

London, Greater London, United Kingdom Redefined Ltd Full time

About Our Opportunity

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We are currently seeking a highly skilled Digital Payments Specialist to join our team at Redefined Ltd.

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The ideal candidate will have a deep understanding of the payment industry and be able to lead our digital payments efforts to deliver step changes in our payment capabilities.

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As a Digital Payments Specialist, you will be responsible for working closely with key stakeholders across John Lewis, Waitrose and John Lewis Money to ensure that payments are fit for both the present and the future.

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You will also work closely with and support the strategic relationship management of our 3rd party payment partners, collaborating effectively to align strategies and innovation roadmaps.

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Main Responsibilities

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  • Lead our digital payments efforts to deliver step changes in our payment capabilities, balancing the needs of individual lines of business/ brands / channels.\
  • Work closely with key stakeholders across John Lewis, Waitrose and John Lewis Money to ensure that payments are fit for both the present and the future.\
  • Support the strategic relationship management of 3rd party payment partners, ensuring strategic goals and roadmaps are aligned.\
  • Act as an escalation point for operational teams managing payment services to help drive timely and effective resolution of payment issues (where required) and ensure future service improvements are identified and implemented.\
  • Regularly enhance Payments industry knowledge and bring relevant aspects to JLP by keeping abreast of trends and developments in the external payments marketplace, particularly those related to regulatory, technological and propositional development.\
  • Represent JLP at payment industry meetings and forums and influence and understand the impact of both regulatory changes and emerging payment innovations for JLP.\
  • Support with defining & evolving the wider operating model for Customer Payments across JLP, ensuring distributed responsibilities are clearly defined and delivered, particularly in relation to regulatory and compliance payment obligations (i.e. PCI-DSS, PSD2), to achieve Partnership risk appetite.\
  • Help define and deliver the requirements for payment performance monitoring and costs MI.\
  • Produce effective payments insights that help inform Business decisions and identify issues and opportunities.\
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    • Experience working in the payment industry and managing payments across both the online and in store channels for a B2C Business.\
    • Strong focus on Customer experience and experience delivering initiatives that balance innovation, compliance and risk.\
    • Recognised as a payments leader in the industry, with an active network of contacts.\
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      • Experience within any of the following industries would be an advantage - retail, merchant, financial services, at a PSP/ acquirer business.\

What We Offer

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  • Competitive salary: £57,600 - £92,400 per annum, depending on experience.\
  • Excellent benefits package, including hybrid working, flexible working arrangements, and a range of employee discounts.\
  • Ongoing training and development opportunities to help you grow your skills and career.\
  • A dynamic and supportive work environment, with a strong focus on collaboration and teamwork.\
  • Opportunities to work on high-profile projects and make a real impact on the business.\

Are you ready to take your career to the next level? If so, please submit your application today

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